Dealing with Difficult People (Edinburgh)
Awkward clients or customers. Prickly colleagues. Meddlesome managers. Tricky students. Difficult behaviour can manifest itself in many ways in the workplace. But whoever it comes from, one thing’s for certain: the stress it causes us can really hurt - even to the extent of illness and absenteeism. It also takes its toll on productivity and can be time consuming, having to deal with difficult people.
Members of the Royal Academy of Dance receive discounts on all CPD activities.
- Members Fee: £119
- Non-members Fee: £166
Hilton Edinburgh Grosvenor
5-21 Grosvenor Street
about the tutor
Sandy Keating BAdVT; BEd; MEdTD; DipEd has been with ACM Training from the start and leads ACM’s organisational development workshops. A passionate trainer, her background is in vocational education and she taught adult learners back in her native Australia.
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