Handling a Difficult Customer Online Course
What is the best way to handle a difficult customer? Through this online Handling a Difficult Customer course, you will learn stress management skills, how to build rapport, and recognising specific body language.
This online course can be completed in your own time.
Aim
The aim of this course is to gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Learning Outcomes
On completion of this course, you will:
- be able to build a rapport with customers in person and over the phone,
- understand the diverse challenges posed by customers, and
- be able to develop strategies to adapt to challenging circumstances.
Who is this course for?
This online Handling a Difficult Customer course is suitable for those who want to improve ways of reacting to negative customers and leave the customer satisfied.
CPD hours
4 hours Time-Valued CPD
Fees
Members of the Royal Academy of Dance receive discounts on all CPD activities.
Member Fee: £19.99
Non-Member Fee: £23.99
How to book
For details on how your information is processed, please see the Cvent Privacy Policy and the CPD Privacy Notice. Please also read our Terms and Conditions.
If you have any questions or concerns regarding the above, please contact the CPD Team, cpd@rad.org.uk
This online course will be hosted by MTG. Please read their Privacy Statement.
Book now (Sterling)