Handling a Difficult Customer Online Course

What is the best way to handle a difficult customer? Through this online Handling a Difficult Customer course, you will learn stress management skills, how to build rapport, and recognising specific body language.

This online course can be completed in your own time.

Aim

The aim of this course is to gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Learning Outcomes

On completion of this course, you will:

• be able to build a rapport with customers in person and over the phone,
• understand the diverse challenges posed by customers, and
• be able to develop strategies to adapt to challenging circumstances.