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Making a Complaint About an RAD Registered Teacher

RAD Membership → Making a Complaint About an RAD Registered Teacher

Before You Submit a Complaint

The Royal Academy of Dance (RAD) takes complaints seriously and aims to ensure all concerns are handled fairly and efficiently.

However, it is important to understand that the RAD is a membership organisation and is not an investigatory, regulatory, or governing body. This means there are limits to what we can review and act upon.

We can only consider complaints that fall within our jurisdiction and relate specifically to breaches of our professional standards.

Before submitting a complaint, please ensure you have:

  • Raised the issue directly with the Member or their employer (e.g. school principal)
  • Attempted to resolve the matter informally first
  • Checked our professional register to ensure they hold an active teaching membership with us 

We will only consider complaints that have followed this step.

If your concern relates to matters outside our remit (such as business disputes, fees, or legal issues), you may need to contact another organisation or seek independent advice.

What We Can Review

We can consider complaints that relate to:

What We Cannot Review

To avoid delays, please do not submit complaints about:

  • Dance school or business management issues
  • Fees, refunds, or cancellation policies
  • Contractual disputes or pay agreements
  • Examination entry decisions
  • Proximity of a dance school to another dance school
  • Student recruitment or “poaching”
  • Commercial or business matters

We also cannot accept complaints that:

  • Are about non-RAD members
  • Are anonymous
  • Are already being handled by:
    • Police
    • Courts
    • Regulators or local authorities

Important Time Limits

  • Complaints must normally be submitted within 2 months of the incident
  • Appeals must be submitted within 15 working days of a decision

Possible Outcomes

  • No breach found
  • Recommendations issued
  • Complaint dismissed (including vexatious cases)
  • Disciplinary action taken (if breach confirmed)

If you have a safeguarding concern we have a dedicated Safeguarding Manager who can signpost you to help on +44 (0)20 7326 8041 or +44 (0)7552 613529, and via email at safeguarding@rad.org.uk. If a child is in immediate danger, call the police on 999.

Click here to learn more about our safeguarding policies and information

Confidentiality

All complaints are handled confidentially. Information will only be shared where necessary to process the complaint.

Download the Full Policy

Download Complaints Policy & Procedure (PDF)

We strongly recommend reading the full policy before submitting your complaint.

Submit your complaint

If, having reviewed the information above, you believe this is a complaint we can take forward, please complete the complaint form below. All required fields must be completed before submission.